Delivery & Returns

What delivery options do we offer?

• Royal Mail Tracked 48h – 2-3 days aim
• DHL Parcel UK Next Day – Guaranteed next-day delivery excluding weekends

Do we charge for delivery?

Yes, all orders placed are charged either for RM Tracked 48h or DHL next day, the delivery options displayed are based on order weight.
Orders of £100.00 or above are sent via free of charge buy either postage option.
Royal Mail Tracked 48h has a 2-3 days delivery aim & includes Saturdays but this is not guaranteed. DHL Parcel UK is a guaranteed next-day service excluding weekends.

Do we deliver to places outside the UK?

Not on the website, you would have to contact us via the contact page & we can provide an accurate quote based on weight & destination using DHL Express Worldwide.

What if your order doesn’t arrive?

We send out the majority of items using Royal Mail services, according to Royal Mail they don’t consider an item lost until 10 days after the date of postage. We can’t open a case with Royal Mail until after 10 days have passed. If you are in a rush get in touch with us and we will decide to send out replacements if stock allows and then you can return the original items when they turn up.
If your order hasn’t arrived within the suggested time above please get in touch with us either by calling us on 0113 256 5676 or by sending an email using our Contact Form. Please reference your order number.

Returns & Refunds

Can I return it if there’s nothing wrong with it?
Absolutely! We offer a 14 day returns policy, valid after the day on which you receive your goods. So if you need to bring it back, just bring it back to the shop. Or if you got it delivered, you can send it back to us in the post.
As soon as we receive the item back, we’ll either refund your money to the original payment method or offer you an exchange. Easy.
You just need these 2 things:
Your proof of purchase (Order number, email order confirmation etc)
The item should be unused, in its original packaging and in a re-sellable condition
If the item or the packaging has been handled excessively to assess the goods (i.e. more than you would if you were buying it in a shop) we reserve the right to reduce the amount of refund to you.

Can I return my item if there’s something wrong with it?

Absolutely! We run a fair usage policy here at Aire Bearings. If you feel your product has failed prematurely just ring us at 0113 256 5676 (8am to 5pm Mon-Fri) or send us a message via the Contact Form & we will review your case and determine if the product has lasted a reasonable amount of time or failed prematurely.
As soon as we receive the item back, we’ll either refund your money onto the original payment method or offer you an exchange. Easy.

How do I return my item?

Please send all returns to Aire Bearings Ltd, 34 Bradford Road, Pudsey, Leeds, LS28 6DD.
Please include a copy of your proof of purchase so we know who we are dealing with.

How long will my refund take?

As soon as we receive the item back, we’ll start the refund. However, it may take 5 – 7 days for paypal or your bank to process the money back to your account. All refunds will be processed within 14 days.

What counts as proof of purchase?

Any of these:
till/kiosk receipt
confirmation email
e-receipt
your order number
If you can’t find one of the above, don’t worry. We should be able to sort everything out if you have:
your card/bank statement
the email address used to buy your item

I posted my item for a refund/replacement. What happens now?

As soon as we get the item back, we’ll sort out your refund or replacement, if you want an update just give us a call on 0113 256 5676 or send a message via our Contact Form.